California Forces Chatbots to Spill the Beans
California has officially told chatbots to come clean.Starting in 2026, any conversational AI that could be mistaken for a person...
Client Challenge
Client Challenge JavaScript is disabled in your browser. Please enable JavaScript to proceed. A required part of this site couldn’t...
The Future of CX Isn’t a Metric. It’s a Movement
The Gist Beyond the metrics. NPS, CSAT and CES measure satisfaction but not momentum — numbers can’t replace action. The...
Vacations Just Aren’t As Great Anymore Once You Retire Early
On October 8, 2025, we decided to go on a family vacation I was decidedly unexcited about. That entire week...
What Is It, How to Use It and Best Tools
AI for project management is changing how teams plan and deliver projects. Instead of relying only on manual processes, project...
What It Takes to Power the Next Generation of Biomanufacturing
Strategic infrastructure planning for life sciences manufacturing facilities The life sciences manufacturing sector is experiencing unprecedented growth, driven...
What’s Driving the Acquihire Startup Battleground?
Acquihires have become the defining deal shape of 2025. Startups are buying startups for the people, not the products, often...
Can we repair the internet?
From addictive algorithms to exploitative apps, data mining to misinformation, the internet today can be a hazardous place. Books by...
Bitcoin May See Another Plunge Before ATHs: Peter Brandt
Bitcoin could reclaim its all-time high of $125,100 in the coming week, but not without one more major correction, according...
Salesforce to launch Agentforce 360 access in ChatGPT
Salesforce and OpenAI announced new ways they would begin working together, including making Salesforce’s Agentforce 360 platform accessible through ChatGPT....
