Henry Schein is translating its ecommerce strategy into tangible financial gains; in Q1 2025, Henry Schein reported a 4.3% year-over-year increase in net sales, reaching $3.18 billion.
It also reported and a 9.7% increase in net income, totaling $160 million. That’s driven largely by continued investment in ecommerce infrastructure and cloud-based platforms that are reshaping how it serves health care professionals.
“After a rather slow January,” said CEO Stanley Bergman, “February and March brought momentum that kept us within our full-year guidance range.”
But more than a quarterly uptick, the company’s recently refreshed BOLD+1 Strategic Plan for 2025–2027 signals a deeper digital transformation already well underway.
At the heart of this transformation is the Global eCommerce Platform (GEP) — a comprehensive digital commerce infrastructure that went fully live in the UK and Ireland during the quarter. A phased launch in North America is scheduled to begin in Q3 2025.
“This isn’t just about selling products online,” said Bergman. “We’re building a seamless, data-driven ecosystem that integrates logistics, product information, and services with an easy-to-use interface.”
Ecommerce boosts Henry Schein Q1 sales
GEP plays a critical role in Henry Schein’s goal to increase the share of operating income from high-growth, high-margin businesses — from over 40% today to more than 50% by 2027.
Cloud-based software is another pillar of the digital strategy. The company’s Global Technology Group, led by Andrea Albertini, saw 20% year-over-year growth in subscriptions to tools like Dentrix Ascend and Dentally. These cloud-based platforms support the clinical and operational needs of both dental service organizations (DSOs) and independent practices.
New automation features are helping streamline administrative workflows and speed up reimbursement cycles. Among them are the ability to attach dental images to insurance claims.
“This is about creating a better user experience that simplifies operations and lets practitioners focus on care,” Bergman said.
Henry Schein’s digital strategy
Henry Schein’s digital shift extends beyond traditional ecommerce. Its Home Solutions platform benefited from the recent acquisition of Acentus. The platform reflects rising demand for at-home health care solutions powered by digital logistics and data integration. Acentus is a distributor of continuous glucose monitors and related chronic care tools for home patients.
Robust performance also came from the company’s Global Specialty Products segment. That includes high-tech offerings like 3D-printed dental tools and intraoral scanners. These products require both technical sales support and robust digital training and service infrastructure.
As part of its modernization efforts, Henry Schein is also sunsetting outdated legacy software. While this transition has temporarily impacted top-line revenue in certain segments, it is enhancing operational efficiency and driving income growth.
“The consolidation of these products has enabled us to reduce operating costs and achieve strong operating income growth,” Bergman noted.
With the North American rollout of the Global eCommerce Platform on the horizon, Henry Schein is positioning itself for long-term growth. The strategy is clear: Serve health care providers in the cloud, unify and streamline digital offerings, and modernize every touchpoint of the customer experience.
As Bergman put it: “We are confident in our strategy. Digital isn’t just a channel — it’s our future.”
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