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Ever questioned why offering (and discovering) worker providers in a rising firm feels so sophisticated? Particularly when that you must rapidly reset a password or urgently want entry to a selected software? For many years, companies have confronted these challenges with little progress. That is the place Atomicwork is available in, reimagining the digital office expertise for fast-scaling corporations with AI automation.
Atomicwork brings collectively three highly effective capabilities: a conversational assistant, a contemporary service administration system, and a workflow automation platform. These parts work seamlessly with Microsoft Teams and the broader Microsoft ecosystem, making it extremely handy for workers to get assist and entry providers. Their AI Assistant, Atom, facilitates extremely personalised interactions between staff and inner service groups, all with out the same old complications of advanced integrations and administration.
Ramesh Ganapathy, Chief of Workers and Head of Operations at Atomicwork, explains how this strategy marks a departure from conventional service administration: “In lots of corporations, the norm has been to arrange separate self-service portals for information administration and ticketing assist. However because the variety of service groups grows, so does the complexity of managing these techniques. Atomicwork tackles this downside head-on by bringing service administration on to the tip consumer.
Consider an worker simply asking a query on Groups and receiving solutions instantly. This doesn’t imply simply offering solutions to FAQs for Degree 1 assist, but in addition automated workflows like software program provisioning, password resets and incident response. We additionally transcend assist to cowl broader productiveness situations like onboarding and compliance.”
The timing of Atomicwork’s inception proved to be a pivotal benefit in its improvement. Based in September 2022, simply months earlier than the debut of ChatGPT, the corporate was uniquely positioned to capitalize on the most recent developments in massive language fashions. This timing allowed the engineering crew to design an AI-native answer from the bottom up, slightly than retrofitting AI with present techniques, as is frequent amongst established gamers available in the market. This forward-thinking strategy units Atomicwork aside, enabling them to supply a extra cohesive and modern platform.
Being part of Microsoft’s Founders Hub was a big increase. It supplied entry to numerous assets, instruments, and startup credit that accelerated product improvement, permitting Atomicwork to carry their product to market forward of different rivals. Plus, the seamless integration with Microsoft Groups made it a straightforward alternative for organizations seeking to undertake a extra environment friendly answer with out the necessity for a number of instruments or a sophisticated integration course of.
Nonetheless, Atomicwork’s journey hasn’t been with out its challenges. For example, through the Silicon Valley Financial institution disaster, the startup needed to act rapidly to safe new banking companions and guarantee continued operations. Whereas conventional banks offered some hurdles, the crew discovered an answer by the Microsoft for Startups Founders Hub, signing up with Mercury Bank and safely shifting a few of their funds there. This fast considering helped them keep monetary stability throughout a probably disruptive time.
The story of Atomicwork is deeply private for its founders. Vijay, the CEO and a seasoned entrepreneur who beforehand served as VP and GM at Nutanix, usually felt the frustration of navigating cumbersome inner processes at previous corporations. Easy duties like getting journey approvals, upgrading {hardware}, or procuring software program might flip into drawn-out processes involving a number of steps and approvals, draining time and assets. Co-founders Kiran and Parsuram, who have been a part of the founding crew at Freshworks, had their very own share of challenges when it got here to scaling inner service administration. Their mixed experiences led them to acknowledge a big hole available in the market: the necessity for a contemporary, environment friendly service administration platform.
Atomicwork is deeply built-in with Microsoft providers. The platform leverages Azure and OpenAI for its AI capabilities, with lots of its core elements hosted on Azure. The deep integration with Microsoft 365, Groups, Intune, Entra, and SharePoint permits Atomicwork to operate as an extension of the Microsoft ecosystem. This allows service groups to create advanced workflows throughout their tech stack.
Ramesh highlights the strategic benefit of this partnership: “Being a Microsoft companion offers us a big aggressive edge. It not solely strengthens our technological basis but in addition places us nearer to the sort of enterprise prospects we’re seeking to entice. For organizations already invested within the Microsoft ecosystem, getting began with Atomicwork is a breeze. Our platform is designed to be plug-and-play, permitting Microsoft prospects to maximise the worth of their present infrastructure and see a quicker return on funding.“
One in every of Atomicwork’s early prospects, Ammex, a retail and manufacturing firm based mostly in Seattle, is already seeing the advantages of this built-in expertise. With tons of of full-time staff and hundreds of producing staff, Ammex depends on Atomicwork for inner IT and HR providers. The deep integration with Microsoft was a key think about Ammex’s choice to undertake Atomicwork, viewing it as a pure extension of their present infrastructure.
Chad Ghosn, World CTO and CIO of Ammex, shared his expertise: “Our journey with Atomicwork to transition our ticketing to their AI-powered service administration system has been exceptional. The product has remodeled how we handle our workflows, providing a seamless integration that leverages the most recent AI know-how to satisfy our wants effectively.
The ROI on deploying Atom throughout our groups has been unbelievable. Not like our earlier answer, Atom allowed us to keep up our IT service crew with out including a single headcount in six months. It handles easy queries that used to interrupt our Finance crew, and it gives our CEO with real-time updates on shipments and orders”
As Atomicwork seems to be towards the long run, the main focus is squarely on progress and innovation. With product-market match already achieved, the corporate is setting its sights on bigger enterprises and extra advanced use circumstances. Leveraging advances like automated AI brokers, multi-modal assist and finetuning methods, they proceed to refine their product based mostly on buyer suggestions, reimagining conventional service practices alongside the way in which. By addressing essential service administration challenges for enterprise corporations, Atomicwork is well-positioned to scale and ship worth to organizations world wide.
