Tag: Center

Editor's Note: This advertisement was written by Kansas DOC and approved for publication by Area Development. When companies ...

Five hundred billion dollars in capital investment over the next four years. This is the expected investment by ...

The Gist Beyond call recording. Call center quality assurance software does more than capture calls—it analyzes, scores, and drives coaching ...

Artificial intelligence and generative AI play increasingly important roles in how consumers research, discover and purchase products from retailers in ...

Guitar Center will look to streamline customer journeys through its new Rig Advisor assistant, a new tool powered by artificial ...

Don't send your customers the wrong way in your contact center via misrouted calls. Continue reading... Source link

The Gist AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting ...

AEP Ohio, the state’s largest power provider, has proposed a controversial new rate structure targeting data centers and ...

Related Research The data center industry’s long-standing talent shortage is becoming increasingly acute as digitization and AI drive ...

The Gist Cloud-based customer service. Hosted contact centers eliminate on-premises infrastructure, offering scalability, flexibility, and cost-efficiency. Omnichannel communication. These solutions ...