Contact Center Management: Reducing Misrouted Calls
Don't send your customers the wrong way in your contact center via misrouted calls. Continue reading... Source link
Tag: Center
Why Contact Center Agent Sanity-Checking Is a Must
The Gist AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting ...
AEP Ohio Proposes Controversial Data Center Rate Hike Amid Power Demand Surge
AEP Ohio, the state’s largest power provider, has proposed a controversial new rate structure targeting data centers and ...
Five Strategies to Tackle the Data Center Talent Shortage
Related Research The data center industry’s long-standing talent shortage is becoming increasingly acute as digitization and AI drive ...
What You Should Know About a Hosted Contact Center
The Gist Cloud-based customer service. Hosted contact centers eliminate on-premises infrastructure, offering scalability, flexibility, and cost-efficiency. Omnichannel communication. These solutions ...
Google Analytics’ New Merchant Center Recommendations: The Key to E-Commerce Growth
If you’re running an e-commerce store, you’ve probably heard about Google’s latest Merchant Center recommendations inside Google Analytics. They’re making ...
