Tag: Customer

The Gist AI is missing the CX mark. Nearly one in five consumers see no benefit from AI-powered customer service, ...

The Gist Personalization becomes a growth engine. Marketing budgets for personalization surged 30% in 2025, signaling a strategic shift toward experiences ...

The Gist Quant launches agentic AI for service. New “digital colleagues” are built to resolve issues end-to-end in real time ...

If you've wondered, "How can I find a 3PL in Canada that offers same-day pick, pack, and ship for my ...

Every day, startups chase clicks, likes, and email opens, but face-to-face connection still counts. Offline touchpoints help small businesses stand ...

As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive differentiator. Yet many struggle to ...

The Gist The intelligence gap is real. Despite widespread adoption of customer journey mapping, Qualtrics research indicates that 67% of ...

The Gist Unified customer view. A customer data platform (CDP) delivers a 360-degree customer profile by integrating data from multiple ...

TechCrunch Disrupt 2025 lands in San Francisco from October 27-29, and the Expo Hall is already packed with early adopters, ...

The Gist Invisible persuasion. AI-driven personalization can quietly steer choices, narrowing perceived options while making decisions feel self-directed. Science of ...