Customer Service for Small Businesses: How to Get Off to a Great Start
Many startups will emphasize product development and marketing as pillars of growth and concentrate their investment and resources accordingly. However, ...
Tag: Customer
Asynchronous Customer Support Is Failing Modern E-Commerce
Rising expectations for rapid responses are draining the life from asynchronous customer support, according to a new study by a ...
Top Customer Experience Conferences for the Rest of 2025 (North America)
The Gist CX events in 2025. Discover conferences focusing on cutting-edge customer experience strategies, technologies and leadership insights. Why attend ...
The Most Dangerous Force Brands Face: Customer Indifference
The Gist Apathy is the real enemy. Brands don’t lose customers to competitors — they lose them to distraction, indifference ...
Customer Service Company Warns of Tsunami of Post-Holiday Returns
Retailers are bracing for a predicted post-holiday surge in returns as customer service teams and back-office operations face mounting pressure ...
Outset Secures $30M to Expand AI Customer Experience Platform
The Gist Rapid funding growth. Outset closed $30M Series B less than six months post-Series A. AI platform expansion. Funding ...
Revolutionizing Customer Experience: CX Trends and Strategies
Right now, customer experience (CX) is in a fascinating, slightly chaotic spot. You can have a strong product and a ...
The $0 Customer Research Method Nobody Uses (But Every Brand Should) | by Markairn T. | The Startup | Nov, 2025
Real insights live where customers don’t know you exist.Press enter or click to view image in full sizePhoto by Shutterstock.Most ...
Conversational AI Implementation to Bridge the 57% Gap in Customer Experience
The Gist The $50B paradox. Despite massive investment, only 36% of organizations successfully implement conversational AI — leaving a 57-point ...
When AI Goes Rogue in Customer Service
The Gist AI failures now have legal consequences. Cases like Air Canada’s chatbot ruling prove brands are liable for their ...
