Tag: Customer

The Gist Speed to launch ≠ success. Organizations often celebrate go-live dates without measuring real customer impact. Speed to value ...

The Gist Leadership drives change. CX culture only takes root when senior leaders consistently model customer-first behavior and connect CX ...

The Gist Pinning down purpose. Mandi Fang’s team uses small symbols—like an onboarding pin—to embed a big cultural mission across ...

The Gist Empathy builds trust. A kind response during difficult moments can reshape the entire experience and leave a lasting ...

Enhancing Customer Support with AI Text-to-Speech ToolsAI has revolutionized customer support, and one standout innovation is text-to-speech (TTS) technology. By ...

The Gist Chatbots become frontline heroes. Customer service chatbots now handle everything from FAQs to order tracking, enabling instant, 24/7 ...

The Gist Creative consistency matters. Strong, ongoing creative output builds recognition, improves campaign flexibility and strengthens customer loyalty over time. ...

Best Buy plans to expand its use of agentic AI across key areas of its business, including customer service, in-store ...

The Gist Beyond clicks and likes. Engagement that drives loyalty is bidirectional, relational and continual. Extend your perspective beyond superficial ...

The Gist Start with customers. AI should support CX goals like ease, trust and personalization, not just operational KPIs. Tech ...