The Most Dangerous Force Brands Face: Customer Indifference
The Gist Apathy is the real enemy. Brands don’t lose customers to competitors — they lose them to distraction, indifference ...
Tag: Customer
Customer Service Company Warns of Tsunami of Post-Holiday Returns
Retailers are bracing for a predicted post-holiday surge in returns as customer service teams and back-office operations face mounting pressure ...
Outset Secures $30M to Expand AI Customer Experience Platform
The Gist Rapid funding growth. Outset closed $30M Series B less than six months post-Series A. AI platform expansion. Funding ...
Revolutionizing Customer Experience: CX Trends and Strategies
Right now, customer experience (CX) is in a fascinating, slightly chaotic spot. You can have a strong product and a ...
The $0 Customer Research Method Nobody Uses (But Every Brand Should) | by Markairn T. | The Startup | Nov, 2025
Real insights live where customers don’t know you exist.Press enter or click to view image in full sizePhoto by Shutterstock.Most ...
Conversational AI Implementation to Bridge the 57% Gap in Customer Experience
The Gist The $50B paradox. Despite massive investment, only 36% of organizations successfully implement conversational AI — leaving a 57-point ...
When AI Goes Rogue in Customer Service
The Gist AI failures now have legal consequences. Cases like Air Canada’s chatbot ruling prove brands are liable for their ...
Crafting the Customer Journey Map
The Gist 360-degree view. Customer journey mapping allows organizations to take a deep dive into their customers' wants and needs. ...
Dos and Do Nots From the Master Yoda of Customer Advisory Boards
The Gist Start with structure. Lay a solid foundation by defining goals, membership criteria and participation guidelines to ensure clarity ...
1 in 5 Consumers See No Benefit From AI Customer Service
The Gist AI is missing the CX mark. Nearly one in five consumers see no benefit from AI-powered customer service, ...
