Tag: Customer

The Gist Unified customer view. A customer data platform (CDP) delivers a 360-degree customer profile by integrating data from multiple ...

TechCrunch Disrupt 2025 lands in San Francisco from October 27-29, and the Expo Hall is already packed with early adopters, ...

The Gist Invisible persuasion. AI-driven personalization can quietly steer choices, narrowing perceived options while making decisions feel self-directed. Science of ...

The Gist Agentic AI strengthens contact center workflows. As the hub for customer interactions, a contact center can integrate agentic ...

The Gist No single center. In a composable digital experience (DX) stack, there’s no monolith—just a unified focus on the ...

The Gist Speed to launch ≠ success. Organizations often celebrate go-live dates without measuring real customer impact. Speed to value ...

The Gist Leadership drives change. CX culture only takes root when senior leaders consistently model customer-first behavior and connect CX ...

The Gist Pinning down purpose. Mandi Fang’s team uses small symbols—like an onboarding pin—to embed a big cultural mission across ...

The Gist Empathy builds trust. A kind response during difficult moments can reshape the entire experience and leave a lasting ...

Enhancing Customer Support with AI Text-to-Speech ToolsAI has revolutionized customer support, and one standout innovation is text-to-speech (TTS) technology. By ...