Tag: Customer

You might have the best product in the world — one that could solve mission critical problems for a company, ...

You definitely remember a situation when you left a store with a firm promise you would never return there. Or ...

Most companies operate in highly competitive markets with goods and services that exist in abundance in today's market. They rely ...

The Gist Consumer expectations. Customers increasingly expect instant gratification regarding product selection, delivery and the resolution of any consumer issues.  ...

The Gist Insight acceleration is possible. AI tools can help chief customer officers identify customer trends months before they appear ...

The Gist Data volume traps. More data can create confusion. Collecting excess data without clear objectives leads to wasted resources ...

The Gist CDP expectations adjusted. Organizations need more realistic CDP expectations to align with their capabilities in unifying and activating ...

Video remains a dominant force in consumer engagement, solidifying its role as an essential tool for brand storytelling. From short-form ...

The Gist Data agnostic failures. "Data agnostic" platforms often fail to integrate complex systems and leave teams with inaccurate data ...

When your customers interact with your company, you form individual components of their customer experience. Customer experience describes every aspect ...